Privacy & Data

Privacy Policy – How 9awin PH Handles Your Data

Your personal information matters. This Privacy Policy explains exactly what data 9awin PH collects, why we collect it, how it's stored and used, and what rights you have as a registered player. We've written it to be as plain and clear as possible — no confusing legal jargon where we can avoid it.

Last Updated
January 2025
Jurisdiction
Republic of the Philippines
Governing Law
Data Privacy Act of 2012 (RA 10173)
DPO Contact
support@9awinph.net
Our Commitments

What 9awin PH Promises About Your Privacy

Before you read the full policy below, here's a quick summary of the core privacy commitments 9awin PH makes to every Filipino player on our platform.

We Don't Sell Your Data

9awin PH does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Your data stays within the 9awin PH ecosystem and is used only to operate your account and improve your experience.

SSL Encryption on All Data

Every piece of data you submit to 9awin PH — from registration details to payment information — is protected by SSL (Secure Sockets Layer) encryption. Your connection to the platform is secured at all times, whether you're on mobile or desktop.

You Control Your Data

As a registered player at 9awin PH, you have the right to access, correct, and request the deletion of your personal data. We honour data subject requests in line with the Philippines' Data Privacy Act of 2012. Contact our support team to exercise any of these rights.

Minimal Data Collection

9awin PH collects only the personal data necessary to operate your account, process transactions, comply with regulatory requirements, and keep the platform secure. We don't ask for information we don't actually need.

Compliant with Philippine Law

This Privacy Policy is written in compliance with the Data Privacy Act of 2012 (Republic Act 10173) and the implementing rules and regulations of the National Privacy Commission (NPC) of the Philippines.

Breach Notification

In the unlikely event of a data security breach that affects your personal information, 9awin PH will notify affected players within the timeframe required by Philippine law and will take immediate steps to contain and remedy the situation.

Contents
Last updated: January 2025
9awin ph

1. Introduction

Welcome to the 9awin PH Privacy Policy. This document explains how 9awin PH ("we", "us", "our") collects, processes, stores, and protects the personal information of players and visitors who use our online gaming platform at 9awinph.net.

9awin PH takes your privacy seriously. We understand that as a Filipino player sharing personal and financial information with us, you need to trust that your data is handled responsibly and in accordance with the law. That's not just a legal obligation — it's a responsibility we take personally as a platform built for and by people who understand the Filipino market.

This policy applies to all users of 9awin PH services, including the website, any mobile-optimised version of the platform, and all related customer support and communication channels. By registering an account or continuing to use 9awin PH, you acknowledge that you have read and understood this Privacy Policy.

If you have questions at any point while reading this document, please don't hesitate to reach out to the 9awin PH support team. We'd rather you ask and be clear than skip over something important.

Note: This Privacy Policy is governed by and written in compliance with Republic Act 10173, also known as the Data Privacy Act of 2012, and the implementing rules and regulations issued by the National Privacy Commission of the Philippines.

2. What Personal Data We Collect

9awin PH collects only the personal data that is necessary to provide you with our gaming services and comply with regulatory requirements. The categories of personal information we may collect include:

Category Examples Required?
Identity Data Full name, date of birth, nationality, government-issued ID number Yes
Contact Data Email address, mobile number, residential address Yes
Financial Data GCash/Maya account reference, bank account details (for withdrawals), transaction history Yes
Account Data Username, password (encrypted), account preferences, communication opt-ins Yes
Technical Data IP address, device type, browser version, session timestamps Automatic
Gaming Activity Game history, betting records, bonus usage, session duration Automatic
Communications Support chat transcripts, email correspondence, feedback submissions Where applicable

We do not collect sensitive personal information such as biometric data, health records, or political affiliations unless specifically required for identity verification purposes under applicable gaming regulations.

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3. How We Collect Your Information

9awin PH collects personal data through the following means:

  • Direct submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions, you voluntarily provide personal information to 9awin PH.
  • Automatic collection: When you browse or use the 9awin PH platform, our systems automatically log technical data including your IP address, device details, browser type, pages visited, and session activity. This helps us maintain platform security and improve performance.
  • Payment processors: When you transact using GCash, Maya, bank transfer, or other payment methods, the relevant payment provider shares transaction confirmation data with 9awin PH necessary to credit or process your account.
  • KYC verification partners: During identity verification, we may work with authorised third-party KYC providers who process submitted identity documents and return a verification result to 9awin PH. These providers are bound by strict data handling agreements.
  • Cookies and tracking technologies: As described in the Cookies section below, 9awin PH uses cookies and similar technologies to collect browsing behaviour data on our platform.

4. How We Use Your Personal Data

9awin PH processes your personal data only for specific, legitimate purposes. We do not use your data for anything beyond what is described here. The purposes for which we use your information include:

  • Creating and managing your 9awin PH player account.
  • Processing deposits, withdrawals, and other financial transactions in PHP through your chosen payment method.
  • Verifying your identity and age in compliance with Philippine gaming regulations (KYC/AML requirements).
  • Providing customer support and responding to your queries and complaints.
  • Sending account-related communications such as transaction confirmations, password resets, and security alerts.
  • Sending promotional offers, bonuses, and marketing communications — but only if you have opted in to receive them. You can opt out at any time.
  • Detecting and preventing fraud, money laundering, and other prohibited activities on the platform.
  • Analysing gameplay and platform usage data to improve our services and user experience.
  • Complying with legal obligations, including reporting requirements under Philippine law.
  • Supporting our responsible gaming programme, including monitoring for signs of problem gambling behaviour.

Marketing opt-out: If you no longer wish to receive promotional emails or SMS from 9awin PH, you can unsubscribe at any time using the link in any marketing email or by contacting our support team directly.

5. Who We Share Your Data With

9awin PH does not sell, rent, or trade your personal information to external parties for commercial purposes. We share data only in the following specific circumstances and only to the extent necessary:

Payment Processors

To process your transactions, 9awin PH shares necessary transaction data with payment providers including GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet network banks, and Visa/Mastercard processing partners. These providers receive only the data required to complete your transaction and are contractually bound to handle it securely.

KYC and Identity Verification Providers

When you submit documents for identity verification, 9awin PH may share these with authorised KYC verification partners. These partners are bound by data processing agreements that prohibit them from using your information for any purpose other than verifying your identity for 9awin PH.

Regulatory and Law Enforcement Authorities

Where required by Philippine law or directed by the National Privacy Commission, gaming regulators, or law enforcement authorities, 9awin PH is obligated to disclose personal data. We will always act within the scope of what is legally required in these situations.

Service Providers and Technology Partners

9awin PH works with technology and service partners to operate the platform — including cloud hosting providers, game content suppliers, fraud detection services, and analytics tools. These partners are contractually restricted from using your data for their own purposes and must comply with data protection standards consistent with this policy.

All third parties with whom 9awin PH shares personal data are required to implement appropriate technical and organisational security measures to protect that data.

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6. Cookies and Tracking Technologies

9awin PH uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform, improve performance, and understand how players use the site. Here's a breakdown of the types of cookies we use:

  • Strictly necessary cookies: These are essential for the platform to function. They manage your login session, store your preferences, and ensure your bets and transactions are processed correctly. You cannot opt out of these cookies while using 9awin PH.
  • Performance and analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players encounter issues, and how sessions flow. The data collected is aggregated and does not identify individual players.
  • Functional cookies: These remember your preferences such as language settings and game lobby filters to give you a smoother experience each time you return to 9awin PH.
  • Marketing cookies: If you have consented, these cookies allow us to show you relevant promotions and offers based on your activity on the 9awin PH platform. You can withdraw consent at any time through your browser settings or by contacting support.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 9awin PH platform.

7. How Long We Keep Your Data

9awin PH retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The general data retention periods we apply are:

  • Account data: Retained for the duration of your account and for a period of five years after account closure, as required under Philippine anti-money laundering regulations.
  • Transaction records: Retained for a minimum of five years after the transaction date in line with financial record-keeping requirements.
  • KYC documentation: Retained for five years after the last transaction or account activity, or longer if required by law.
  • Support communications: Retained for two years from the date of the last support interaction.
  • Technical and log data: Generally retained for twelve months unless required longer for security investigation purposes.

When personal data is no longer required, 9awin PH deletes or anonymises it in a secure manner so that it cannot be linked back to any individual.

8. How We Protect Your Data

9awin PH implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and the 9awin PH platform.
  • Encrypted storage for sensitive data including passwords and payment details — passwords are never stored in plain text.
  • Access controls that limit which 9awin PH staff can view personal data, based on their job role and on a need-to-know basis.
  • Regular security assessments and vulnerability testing of the platform infrastructure.
  • Two-factor authentication options for player accounts to add an additional layer of login security.
  • Monitoring systems that detect and alert on unusual account activity or potential security incidents in real time.

While 9awin PH takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. We encourage you to keep your account password confidential, not share your login details with anyone, and contact 9awin PH support immediately if you suspect any unauthorised access to your account.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012 (RA 10173) and as a player of 9awin PH, you have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal data 9awin PH holds about you at any time. We will provide this within 30 days of a verified request.

Right to Rectification

If any of your personal information held by 9awin PH is inaccurate or outdated, you have the right to have it corrected. Update basic details via your account settings or contact support.

Right to Erasure

You may request deletion of your personal data. Note that 9awin PH may be required to retain certain data for legal and regulatory compliance even after an account closure request.

Right to Object

You can object to certain types of data processing, including direct marketing. If you opt out of marketing communications from 9awin PH, we will stop sending them immediately.

Right to Portability

You may request a copy of your personal data in a commonly used, machine-readable format so that you can transfer it to another service if you choose to do so.

Right to Complain

If you believe 9awin PH has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the rights above, contact the 9awin PH support team at support@9awinph.net. Please include your registered email address and a brief description of your request. We will acknowledge your request within five business days and aim to resolve it within 30 days.

10. Minors and Age Verification

9awin PH strictly prohibits the use of our platform by anyone under the age of 21, in line with Philippine gaming regulations. We do not knowingly collect or process personal data belonging to individuals under 21 years of age.

During registration and at the point of first withdrawal, all players are required to verify their age through the KYC process. If 9awin PH discovers that a player has provided false age information, the account will be immediately closed, all bets will be voided, and any funds may be withheld pending investigation in accordance with our Terms and Conditions.

If you believe that a minor has registered an account on 9awin PH, please contact our support team immediately so we can take prompt action.

11. Third-Party Links and Services

The 9awin PH platform may contain references to third-party services — for example, the payment apps and banking services you use to fund your account. These third-party services have their own privacy policies that are separate from this document. 9awin PH is not responsible for the privacy practices of payment providers, banks, or any other third-party services you choose to use in connection with your account.

We recommend reviewing the privacy policy of any third-party service you use alongside 9awin PH, particularly GCash, Maya, and your bank, to understand how they handle your data on their end.

12. Changes to This Privacy Policy

9awin PH reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The date at the top of this page will always reflect when the policy was last updated. We encourage you to review this page periodically so you stay informed about how 9awin PH protects your personal information. Your continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9awin PH handles your personal data, please get in touch with our Data Protection Officer (DPO):

  • Email: support@9awinph.net
  • Platform: Live chat available 24/7 via the 9awin PH website
  • Subject line: "Privacy Policy Inquiry" or "Data Subject Request"

We take all privacy-related queries seriously and commit to responding within a reasonable timeframe. For formal data subject requests, we will acknowledge receipt within five business days and provide a full response within 30 days, or notify you if we need more time.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through their official channels.

Summary: Your personal data at 9awin PH is collected lawfully, used only for stated purposes, stored securely, and never sold to third parties. As a Filipino player, you have full rights over your information under RA 10173. We're here to help if you have any questions about how we handle your data.

Related policy and information pages:

Terms and Conditions Responsible Gaming About Us FAQ

Your Privacy Is Protected at 9awin PH

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